Northstar Transition Services

Client Experiences

Client Experiences

Real feedback from families and residents we’ve had the privilege to serve.

5.0 ★ Average Client Rating
“I can't recommend NorthStar enough! They have been an incredible resource for the independent and assisted living families I work with. Moving is often an emotional and overwhelming process, especially when downsizing, but their team makes the transition so much easier. They are compassionate, patient, professional, and treat every client with the utmost respect. From helping families sort through belongings to carefully packing and moving everything, they take the stress out of what can be a very difficult process. Their attention to detail and genuine care for each person truly sets them apart. It's reassuring to have a moving company I can confidently recommend, knowing my families will be in great hands. Thank you, NorthStar, for making every transition as smooth and stress-free as possible!”
Emily Vermillion
Community Relations Director
StoryPoint Worthington Hills
★★★★★
"Our community in Columbus has had a wonderful experience working with Northstar Transition Services. Their team has been incredibly responsive, accommodating, and professional throughout every move. They have consistently gone above and beyond to ensure our residents feel comfortable and supported during what can often be a stressful transition. Their communication is excellent, and they are always willing to work with residents' schedules and individual needs. Just as importantly, every member of their team has been kind, courteous, and respectful to our associates as well, making them a pleasure to partner with. It's refreshing to work with a company that truly values customer service and professionalism. We highly recommend Northstar Transition Services to anyone looking for a reliable, compassionate, and efficient moving company."

— Gilda Cornejo
Strategic Projects Manager, Senior Star

★★★★★
"Northstar Transition Services exceeded all my expectations and was nothing short of amazing. I needed to prep my mother's fully furnished house for sale and it was 2,000 miles away from where I live. I didn't have a clue how to even get started. Luke assured me he could get the house cleared out within my limited availability. He was easy to talk to, responsive, and worked around my very tight schedule. Despite my trip being only two weeks away, he assured me the job would be completed on time. Luke and his team were super efficient, polite, and extremely hard workers. They cleared the house out in just two days and accomplished the job within my budget. My mother was especially pleased that most of her furniture was donated to a local charity supporting victims of domestic violence. I highly recommend Northstar Transition Services."

— Sue S.

★★★★★
“My experience with Northstar was entirely positive, especially given their can-do approach, scheduling flexibility, and genuine kindness. If you're facing the challenge of relocating parents—whether long or short distance—it is well worth contacting Luke and his team. As firefighters and first responders, they understand how to handle memory-rich belongings with care and move them safely. The real value is the peace of mind—you’ll finish the move knowing that hiring Northstar was the right decision.”

— Brian C

★★★★★
“I can’t say enough good things about Luke and the Northstar team. They turned what could have been a stressful move from assisted living to my independent apartment into a smooth and even uplifting experience. They handled everything with care and professionalism, from moving and organizing to transporting items to storage. What truly stood out was their willingness to go above and beyond—making an extra trip to my son’s home and offering to return later to help sort, donate, or store additional items. They were efficient, reliable, and genuinely kind throughout. I highly recommend them to anyone looking for a transition team who truly cares.”

— Nanette S

★★★★★
“Luke and his team were incredible during my dad's transition from a two-bedroom to a one-bedroom assisted living unit. He truly went above and beyond—handling the entire setup and returning later to assemble new furniture, rearrange artwork, and coordinate the donation of items that were no longer needed. Being out of state, his extra effort and excellent communication gave me immense peace of mind. I can’t recommend them highly enough.”

— Chris C

★★★★★
“Mom and I (and the neighbors, both old and new) can’t say enough great things about Luke and his Northstar team. They operated like a well-oiled machine with great teamwork. They handled everything with care and professionalism, from packing and unpacking to setting up the new layout—including hanging pictures. They’ll even be returning in 10 days to make any needed adjustments. When I left after the move, my mom said, ‘This feels like home.’ That meant everything. I highly recommend them to anyone looking for a transition team who truly cares.”

— Karen C

★★★★★
“I can’t thank Luke and the Northstar team enough for the great job they did moving me from my house to my new apartment. They were efficient, professional, and truly wonderful to work with. My friends who helped during the move all commented on how great the team was. I would absolutely recommend Northstar Transition Services to others. In fact, a friend has already asked for their contact information for an upcoming move.”

— Betty G

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